STACEES

If you change your mind about the order, please submit the return request within 14 days of receiving the order. Note that these are calendar days, so weekends are also considered. Also, This return period refers to the time frame for submitting your request, as long as you submit it within this time, the processing time is not included. Then we will assist you throughout the process until the issue is resolved to your satisfaction.

You can create a return request within 14 days of receiving your order. Please provide the reason for the return along with any relevant photographs for verification.Our service team will reply you as soon as possible. If you do not have account, please "Register" on our website by the E-mail that you used for ordering, and then you can "Create a Ticket". Please follow the picture:

We will arrange the refund upon receiving the dress you return. Generally, you will receive the refund within 2-5 days.

Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.

Unfortunately, we currently don't offer an exchange/alteration service for any items. Please return the order and place a new one.
We suggest our customers take the dress to a local tailor to do the alteration instead of returning to us, which might be quicker.
We also offer limited alteration reimbursement for all dresses, you can contact our after sales department by submitting a ticket.

All custom fit orders are tailor-made to your specifications. We can't resell a custom-fit order to another customer. Therefore, we will not accept returns or refunds for custom-fit orders unless there is a quality issue.