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Orders cancelled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.
12-24H
Orders cancelled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
24-48H
Orders cancelled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
Over 48H
Orders cancelled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
Shipped
Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please log in to your account, go to "My Orders," click "Create a Ticket", fill out the required fields, and submit.
Our customer service team will get back to you as soon as possible to confirm and assist with your cancellation.
| Actions | Time Frames | Amount Refunded | |
|---|---|---|---|
| Product | Shipping Cost | ||
| Cancellation | Within 12 hours of order confirmation | 90% | 100% |
| Within 12-24 hours of order confirmation | 80% | 100% | |
| Within 24-48 hours of order confirmation | 50% | 100% | |
| Over 48 hours, not shipped | none | 100% | |
| Order shipped | none | none | |